Privacy Policy for SMS Communication – Hope Springs Veterinary

Effective Date: February 25, 2026

At Hope Springs Veterinary, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you communicate with us via SMS, in accordance with Twilio's requirements and applicable Virginia laws.

1. Information We Collect

When you communicate with us via SMS, we may collect the following information:

Personal Information: This includes your name, phone number, and any information you provide to us through SMS communications (e.g., appointment details, services requested, or inquiries).
SMS Data: We collect information related to the messages you send to us and receive from us, including the date, time, and content of the messages.

2. How We Use Your Information

We use your information to:

Send appointment reminders and updates.
Provide customer care services.
Communicate information about your pet’s health and scheduled services.
Respond to inquiries or requests you send via SMS.

3. Data Sharing and Disclosure

We will not share your personal information with third parties, except in the following circumstances:

Service Providers: We use third-party service providers like Twilio to deliver SMS messages. These providers are bound by contractual obligations to keep your data secure and confidential.
Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes (e.g., a court order).

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Opt-Out: You can opt out of SMS communications at any time by replying “STOP” to any message. This will unsubscribe you from further messages.
Access and Update: You can contact us to request access to or correction of your personal information.
Help: If you need help or have questions about your SMS messages, reply with “HELP” to receive assistance.

6. Retention of Data

We will retain your SMS-related data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page, and the updated policy will be effective as of the date it is posted.

For questions about this Privacy Policy or how we handle your information, please contact us via the Contact Us page, or by phone at:

Great Bridge: 757-547-1600
Pembroke: 757-464-0169
Sajo Farm: 757-464-6009

By using our SMS service, you acknowledge that you have read and understand this Privacy Policy.

This policy is designed to meet Twilio’s requirements for SMS messaging services and applicable privacy laws in Virginia, including the Virginia Consumer Data Protection Act (VCDPA) and federal laws such as the Telephone Consumer Protection Act (TCPA).